This Popular Rideshare Company Now Pays Airport Travelers Whose Scheduled Rides Are Late
Traveling, especially during the holiday season, can be stressful. Long lines, delays, lost baggage, busy airports — so much can go wrong. However, one popular rideshare company recently implemented an on-time pick-up promise that will likely de-stress holiday travel for many.
On November 9, 2023, Lyft promised that all scheduled pick-ups for people traveling to airports in many major cities would be on time. If scheduled pick-ups are not on time, Lyft will pay customers up to $100 for the inconvenience. On Lyft News, the Lyft CEO stated, "Every minute counts when you're on the way to the airport. We're so confident that we can get you there on time that if we're more than 10 minutes late for your scheduled pick-up, we'll give you up to $100 in Lyft credits to make up for it – even if you take a taxi or an Uber."
Holiday travelers can book Lyft rides to the airport up to 30 days in advance. Simply select the pick-up day and time and confirm the price. If you're driver is more than 10 minutes late, you'll get Lyft Cash credit.
How much money can you get? How do you get it? And what are the restrictions?
If a Lyft driver is more than 10 minutes late for a scheduled pick-up time, the traveler automatically gets $20 in Lyft Cash. If the traveler isn't paired with a driver within 10 minutes of the scheduled pick-up time, the traveler will automatically receive $50 in Lyft Cash. If it's necessary to find alternate transportation to the airport, Lyft will give travelers an additional $50 in Lyft Cash. To claim this, select 'Help' in the app and submit a receipt.
When exploring the on-time pick-up promise on my Lyft app, it clearly states that while the promise only applies to scheduled rides between November 9, 2023 and January 7, 2024, any Lyft Cash received will not expire. However, travelers will not be eligible for Lyft Cash credit if they make changes to their rides within one hour of their scheduled pick-up time. Additionally, the promise only applies to certain available regions, including Atlanta, GA; Boston, MA; Chicago, IL; Denver, CO; Houston, TX; Las Vegas, NV; Los Angeles, CA; Miami, FL; Orange County, CA; Orlando, FL; Philadelphia, PA; Phoenix, AZ; Portland, OR; Salt Lake City, UT; San Diego, CA; San Francisco Bay Area, CA; and Washington DC.
Love the idea of less stressful holiday travel and getting paid when a scheduled ride is late? Stay tuned. The Lyft website states they're working to make the on-time pick-up promise available to everyone soon.