How do I communicate with a property?
When you are in your Explore.com account, you can message properties through your My Trips section.
Please be aware that email communication generated by the property will be sent on their behalf by Explore.com. Explore.com cannot be held accountable for the content of the communication. If you suspect that the content of the communication is inappropriate, suspicious or contains spam, we ask that you report this information by informing us here at Explore.com.
These communications will be stored by Explore.com. Explore.com can access direct communications upon request from either you or the property, and if strictly necessary, for security or law enforcement purposes, such as fraud detection and prevention.
Explore.com may analyse communications to improve its services. If you don't want Explore.com to monitor or store your direct communications made through Explore.com, please do not use the direct communication feature offered by Explore.com, including communication through alias email addresses.